On 13 October 2023, the Consumers Association of Singapore (“CASE“) launched the CaseTrust Accreditation Scheme for E-businesses (“e-CaseTrust scheme“) to address common issues and complaints of consumers when they shop online.
There has been a rise in the number of complaints received by CASE involving online purchases in recent years, with common issues relating to delivery issues, defective or non-conforming goods, and misleading and false claims. This birthed the e-CaseTrust scheme and accreditation criteria that CASE co-developed with Nanyang Polytechnic’s Singapore Institute of Retail Studies.
The e-CaseTrust scheme incorporates CaseTrust’s general accreditation requirements (such as ethical advertising, price transparency, good sales and after-sales service and business integrity), as well as relevant industry guidelines for retail consumer-facing e-businesses. This Update outlines salient aspects of the assessment criteria for e-businesses focusing on selected sections unique to the e-CaseTrust scheme, along with our comments.
For more information, click here to read the full Legal Update.
