On 16 September 2025, the Competition & Antitrust and Trade Practice organised a seminar titled “Beyond Compliance: Adapting to the New Era of Consumer Protection in Singapore”.
The Competition and Consumer Commission of Singapore (“CCS“) has stepped up its efforts to tackle unfair trade practices that violate the Consumer Protection (Fair Trading) Act 2003. Aside from cracking down on misleading claims and aggressive sales behaviour, CCS now wields new responsibilities for product safety and legal metrology, expanding the risk map for businesses operating within Singapore. The seminar distilled the practical lessons from the recent CCS investigations and enforcement efforts, court actions and policy shifts in relation to consumer protection over the past six months. Through an interactive discussion of real-world scenarios, the speakers explored how businesses can navigate the sharpened enforcement environment and embed sustainable compliance across different consumer touchpoints — online and offline. Topics covered at the session included the following:
- spotting and eliminating “dark patterns” in digital interfaces, a priority enforcement area identified by CCCS;
- maintaining the integrity of customer reviews in an artificial intelligence (AI) age;
- designing sales processes that protect vulnerable consumers;
- understanding personal liability for directors and managers; and
- building a proactive remediation plan via voluntary undertakings, corrective notices and refund mechanisms.
Kala Anandarajah, BBM, Head of the Competition and Antitrust and Trade Practice, and Partner Tanya Tang from the same Practice were the speakers.
Disclaimer
Rajah & Tann Asia is a network of member firms with local legal practices in Cambodia, Indonesia, Lao PDR, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam. Our Asian network also includes our regional office in China as well as regional desks focused on Brunei, Japan and South Asia. Member firms are independently constituted and regulated in accordance with relevant local requirements.
The contents of this publication are owned by Rajah & Tann Asia together with each of its member firms and are subject to all relevant protection (including but not limited to copyright protection) under the laws of each of the countries where the member firm operates and, through international treaties, other countries. No part of this publication may be reproduced, licensed, sold, published, transmitted, modified, adapted, publicly displayed, broadcast (including storage in any medium by electronic means whether or not transiently for any purpose save as permitted herein) without the prior written permission of Rajah & Tann Asia or its respective member firms.
Please note also that whilst the information in this publication is correct to the best of our knowledge and belief at the time of writing, it is only intended to provide a general guide to the subject matter and should not be treated as legal advice or a substitute for specific professional advice for any particular course of action as such information may not suit your specific business and operational requirements. You should seek legal advice for your specific situation. In addition, the information in this publication does not create any relationship, whether legally binding or otherwise. Rajah & Tann Asia and its member firms do not accept, and fully disclaim, responsibility for any loss or damage which may result from accessing or relying on the information in this publication.
